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Shipping & Returns

Shipping Policy

At Hunzofy, we ensure that your imported gear reaches you safely and efficiently. Given the unique challenges of shipping through the Khunjerab Pass, including high-altitude conditions, seasonal snowfall, landslides, and potential government policy changes, delivery times can vary. We appreciate your patience and commitment to quality gear!

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Shipping Timeline

  • Estimated Delivery Time: 15 to 30 days (depending on weather conditions, customs clearance, and policy changes).

  • Order Processing: Your order is processed within 1-2 business days after payment confirmation.

  • Tracking: Once your order is shipped, we’ll provide a tracking number so you can monitor its progress.

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Shipping Costs

  • Standard Shipping: A flat rate will apply based on product weight and size.

  • Bulk Orders: Special shipping rates may apply. Contact us for details.

 

Delivery Areas

We deliver across Gilgit-Baltistan, including remote and mountainous regions. Delivery times may be longer for certain locations due to logistics challenges.

 

Damaged or Lost Packages

While we take all necessary precautions to ensure safe delivery, unforeseen circumstances may occur. If your order is delayed beyond the estimated timeframe or arrives damaged, please contact us immediately at [Your Email Address] or [Your Phone Number] for support.

Return & Exchange Policy

Thank you for shopping with us! Please read our return policy carefully to understand how we handle returns, warranties, and repairs.

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1. No Returns or Exchanges

All goods sold through our platform are imported products. We do not manufacture or own any of the products; instead, we curate and source them according to your requirements. As such, we do not accept returns or exchanges unless otherwise specified by the product manufacturer or under applicable law.

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2. Warranty Claims

We are here to assist you with claiming the product warranty provided by the manufacturer. If your product is defective or malfunctions, please contact us within the warranty period, and we will help you initiate the warranty claim process with the company.

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3. Repairs

If your product requires repair, we will guide you through the process of getting it repaired by the manufacturer or an authorized service center. Please note that repair services are subject to the terms and conditions of the product’s warranty and the manufacturer’s policies.

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4. Eligibility for Warranty Assistance

To be eligible for warranty assistance:

  • You must provide proof of purchase (e.g., order confirmation or invoice).

  • The product must be within the warranty period specified by the manufacturer.

  • The issue must be covered under the manufacturer’s warranty terms.

 

5. Non-Warranty Issues

If the issue with your product is not covered under the manufacturer’s warranty (e.g., accidental damage, misuse, or normal wear and tear), we may still assist you in finding a solution, but any associated costs will be your responsibility.

 

6. Contact Us

For any questions or assistance regarding warranties, repairs, or product issues, please contact our customer support team at [Your Email Address] or [Your Phone Number]. We are here to help!

 

Important Notes

  • This return policy applies only to products purchased directly through us.

  • We are not responsible for delays or issues caused by the manufacturer or shipping process.

  • This policy is subject to change without prior notice. Please check back periodically for updates.

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